Privacy Policy: Your Data, Your Rights, Our Responsibility!
Learn how we collect, use, and protect your personal information when you use our AI-powered customer support services.
Our Commitment to Privacy
At MindChat, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and safeguard your information when you use our AI-powered customer support services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.
We believe in being transparent about our data practices. This policy provides clear information about what data we collect, why we collect it, how we use it, and your rights regarding your personal information. If you have any questions about this privacy policy, please contact us.
Information We Collect
We collect information that you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, company information, and communication preferences. We also collect information about how you use our AI customer support platform.
We automatically collect certain technical information when you use our services, including IP addresses, browser type, device information, and usage analytics. This information helps us improve our services and ensure optimal performance of our AI-powered customer support tools.
Legal Basis for Processing
We process your personal data based on several legal grounds under GDPR and other applicable laws: (a) your consent, (b) performance of a contract with you, (c) compliance with legal obligations, and (d) our legitimate business interests in providing and improving our AI customer support services.
Where we rely on legitimate interests, we have carefully balanced our interests against your privacy rights. You have the right to object to processing based on legitimate interests at any time.
How We Use Your Information
We use your personal information to provide, maintain, and improve our AI-powered customer support services. This includes processing customer inquiries, training our AI models (using anonymized data), providing customer support, and communicating with you about our services and updates.
We may also use your information for security purposes, to prevent fraud, to comply with legal requirements, and to analyze usage patterns to enhance our platform. We do not sell your personal information to third parties for marketing purposes.
Information Sharing
We may share your information with trusted service providers who help us operate our business, such as cloud hosting providers, analytics services, and payment processors. These partners are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose your information when required by law, to protect our rights or the rights of others, or in connection with a business transaction such as a merger or acquisition. In such cases, we will ensure appropriate safeguards are in place to protect your personal data.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.
We take steps to ensure that your personal data receives an adequate level of protection wherever it is processed, in accordance with applicable data protection laws.
Your Data Protection Rights
Under the GDPR and other applicable data protection laws, you have several important rights regarding your personal data. These include the right to access your data, rectify inaccurate information, erase your data (right to be forgotten), restrict processing, data portability, and object to processing.
You also have the right to withdraw consent at any time where we rely on consent as the legal basis for processing. Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal. You can exercise these rights by contacting us using the information provided below.
How to Exercise Your Rights
To exercise any of your privacy rights, please contact us at privacy@mindchat.ai or through our support channels. We will respond to your request within the timeframes required by applicable law, typically within 30 days. We may need to verify your identity before processing your request.
If you are not satisfied with our response to your privacy request, you have the right to lodge a complaint with your local data protection authority. We would appreciate the opportunity to resolve any concerns directly with you first.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We also retain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.
When we no longer need your personal information, we will securely delete or anonymize it. Customer support data and conversation histories may be retained for a reasonable period to improve our AI models and provide ongoing support, but will be anonymized where possible.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with our AI customer support platform. Cookies help us remember your preferences, analyze usage patterns, and provide personalized features. You can control cookie settings through your browser preferences.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We also use analytics cookies to understand how our services are used and to improve our AI-powered customer support tools.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data protection.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents.
Third-Party Services
Our AI customer support platform may integrate with third-party services and applications. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
When you connect third-party services to MindChat, you may be sharing information with those services according to their terms and privacy policies. Please review the privacy settings and policies of any third-party services you choose to integrate.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: privacy@mindchat.ai
Support: Through our customer support portal
Data Protection Officer: dpo@mindchat.ai (if applicable)
We are committed to resolving any privacy concerns you may have. Our team will respond to your inquiries promptly and work with you to address any issues related to your personal data and privacy rights.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify you by email or through our platform. The updated policy will be effective when posted on our website.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our AI customer support services after any changes indicates your acceptance of the updated privacy policy.
Effective Date
This privacy policy is effective as of the date it was last updated. By using MindChat's AI-powered customer support services, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and disclosure of your information as described herein.